payment will be refused or got delayed) or if you want a refund, please contact the seller you bought the product from, respective Cleverbridge, if you bought from the CyberGhost homepage. If errors or problems occur while ordering or paying (e. In-app purchases are no regular CyberGhost subscriptions as can be bought at the CyberGhost homepage, the restoring process will therefore be handled directly by Apple/iTunes, resp. Users with an in-app subscription for Android, iPad, iPhone, and iPod touch Please tap in the client's menu on ' Restore Purchase'. Please make sure, you log in to the right account (one with an active subscription).įor key owners : If you try to activate your subscription once again with a key, you will get an error message. after a system crash and a new operating system installation), just log in to your client with your old credentials (user name and password). Our 45-day money-back guarantee also gives you plenty of time to test our VPN service risk-free. Enjoy a 24-hour free trial for Windows and macOS, 3-day free trial for Android, and 7-day free trial for iOS. CyberGhost VPN lets you test the full-featured version of the VPN without any limitations. To have access to all features on a new CyberGhost installation (e. Some VPNs allow you to try the service for free. See also the next passage 'Use of account after re-installation'. If you get an error message saying your key has already been activated and is therefore not valid anymore, this code has already been used for this or a different account. If the mail's still missing, please contact the seller you bought the product from. Very often the missing mail has just been filtered and moved after receiving. If you haven't yet received a mail with an activation code, please first check your spam/junk folder. If you received an activation key via email, there is no automatic activation and you have to enter the key manually in either your CyberGhost client or directly in your account management page. Some users have different CyberGhost accounts, so it's important to make sure one is logged in the same account one used when making a purchase. If you want, you can contact support by yourself and send your billing confirmation, so it can be checked, why an activation didn't occur. If CyberGhost is responsible, your request will be forwarded to us on the very same day and activation will be made up for. From there you will get an explanation, why the process has been interrupted. If your paid subscription has not been activated immediately, please contact the respective vendor, you bought the product from (see here for contact details). Your subscription is waiting there for you. Please log in to your client with exactly the same account, if not done already. Auto-Activation | Manual Activation | Re-Installation | Ordering/Payment Problems My recurring subscription has not been activated automaticallyĪfter successfully ordering and paying a recurring CyberGhost subscription it will be automatically activated in the account, you were logged into when starting the purchase.
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